Privacy Policy

1. Who We Are

This Privacy Policy explains how Dr Plus Aesthetic Clinic (“DrPlus”, “we”, “us”, or “our”), located at Dr Plus Aesthetic Clinic Johor Bahru, B0223, Jalan Eko Botani 3, Taman Eko Botani, 79100 Iskandar Puteri, Johor, Malaysia, collects, uses, stores, discloses, and protects your personal data. We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (“PDPA”) and our professional obligations of medical confidentiality.

2. Information We Collect

We collect only the information necessary to respond to your enquiry and provide appropriate care, including:

• Identity and contact details (name, phone number, email, messaging handles).
• Enquiry and appointment details you choose to share.
• Health-related information you provide so we can assess suitability for treatment.
• Technical data (such as device, browser, and pages visited) collected automatically via cookies and analytics.

Health information is “sensitive personal data” under the PDPA. We collect it only with your consent and only where it is relevant to the care you are seeking.

3. How and Why We Use Your Information

We use personal data to respond to consultation requests, coordinate and deliver doctor-led care, maintain clinical records, meet legal and regulatory obligations, and (where you have agreed) to send you service information. We do not sell or rent your personal data, and we do not share it with third parties for their own marketing.

4. Medical Confidentiality

All health-related information is handled in accordance with applicable medical privacy standards and our professional confidentiality obligations. Consultation content is not disclosed to any third party without your explicit consent, except where disclosure is required or permitted by law.

5. Disclosure to Third Parties

We may disclose personal data to service providers who act on our behalf (for example, secure hosting, communications, and analytics providers) under appropriate confidentiality arrangements, and to regulators, professional bodies, or law enforcement where we are legally obliged to do so.

6. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and the Meta Pixel, to understand how the site is used and to improve it. These tools are loaded only after your first interaction with the page. We configure analytics so that we never transmit your name, phone number, email, or the content of your enquiry to them. You can control cookies through your browser settings.

7. Data Security and Retention

We maintain reasonable technical and organisational safeguards to protect personal data against loss, misuse, and unauthorised access, and we review our systems periodically. We retain personal data only for as long as necessary to fulfil the purposes above or to meet legal, regulatory, and clinical record-keeping requirements.

8. Your Rights Under the PDPA

Subject to the PDPA, you may request access to, and correction of, the personal data we hold about you; withdraw consent to further processing; and limit how your data is processed for direct marketing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity first.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page indicates when the current version took effect. Material changes will be reflected here.

10. Contact Us

For privacy-related enquiries or to exercise your rights, please contact us at support@drplus.asia or call +60 10-884 0300. DrPlus Aesthetic Clinic, Johor Bahru, Malaysia.